24/7 Customer Support in Shared Hosting
We provide you with 24/7 billing, customer and technical support for all our Linux shared hosting. Even if you are not our customer yet and you have some questions, we can give you a hand right away and give you the necessary info, to give you a choice to make the best decision when you buy a new web hosting account. We are available at any time, including weekends and holidays, and we provide several options for communication to contact us - phone, live chat, e-mails and support tickets. For your convenience, we have multiple telephone numbers worldwide, thus you'll be able to call the one which is closer to you. The max response time for the e-mail messages and your tickets is 1 hour. The regular response time is no more than 15-20 minutes, which means that you can forget all about waiting for a few days to get support for some task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we supply feature 24/7 customer and technical support, therefore whatever the problem you have, you will be able to get in touch with us and we'll give you a hand quickly. The guaranteed response time for each email or ticket that you open via your Hepsia hosting Control Panel is 1 hour; typically the reply time hardly ever is more than twenty minutes. Furthermore, we provide phone support with a couple of local numbers globally as well as a live chat, so you can get in touch with us and find additional information about our services even if you do not have an account yet. We are able to help you with nearly any question or a difficulty you have - payment methods, package specs, email configuration, web hosting account settings, etc. If you employ our services, you won't ever experience a situation where you need to wait for a day or two to get a problem solved like you'll have to do with various other companies.
24/7 Customer Support in VPS
If you have a Virtual Private Server through our company, you will be able to contact us 24/7 for any kind of server-related issue or fordifferent issues and / or questions associated with the pre-installed software your server is equipped with. If you haven't purchased a virtual private server plan yet, you're able to find out much more about our services by giving us a telephone call or via the live chat service. For more technical issues, you can send an email or open a support ticket via your billing Control Panel and you'll get support within no more than one hour regardless of the time of the day, even on weekends and holidays. The actual response time generally doesn't extend past thirty minutes. If you're looking for assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our admins will help you with any set up or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server packages that we provide feature 24/7 support through numerous methods of communication and with a one-hour max response time warranty. In case you want to learn more about the plans or you have various billing or general questions, you'll be able to phone one of the local numbers we have around the globe or you could use our live chat service and talk with a live representative. For solely technical problems that need the help of a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an e-mail message, because all these channels are more appropriate to track a specific problem. The answer time for them rarely is more than 30 minutes, therefore you can forget all about waiting for an entire day to get help. Our support service is available for all of the server-related matters, which includes the pre-installed software. If you'd like to receive assistance for third-party apps, you may consider acquiring the Managed Services upgrade that we offer for all of the plans.