A ticketing system is the most popular channel of correspondence that hosting companies offer to their customers. It’s most often part of the billing account and is the easiest way to deal with an issue that takes some time to examine or that has to be escalated to a server admin. Thus, all replies provided by either side will be stored in one and the same place in case someone else wants to work on the given problem and the information in the ticket will be available to all parties. The negative side of using a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which suggests that you’ll have to log in and out of no less than two accounts in order to do a given task or to contact the hosting company’s customer support staff. If you want to administer a handful of domains and each one of them is hosted in its own account, you will need to use an even larger number of accounts at the same time. Additionally, it might take a considerable amount of time for the hosting provider to process your ticket request.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you will never need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while browsing through your files or modifying different settings. The ticketing system is being monitored 24/7/365 by our client care team representatives and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to receive help. In stark contrast to other providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information with regard to any billing or technical issue. In addition, you can read a number of educative articles, which will help you tackle the most commonly encountered predicaments on your own.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have a semi-dedicated server account with our company and you wish to contact our client support staff, you’ll be able to submit a trouble ticket straight from your Hepsia Control Panel instead of using a totally different technical support platform as you will have to do with the majority of web hosting providers out there. Our integrated trouble ticket system will permit you to send a new ticket without difficulties and to browse through older tickets using an intelligent search box. In addition, you’ll be able to take a look at the applicable knowledgebase articles that our system will present you with on the basis of the problem category that you choose for your new ticket. You can perform all the abovementioned procedures without signing out of your Hepsia Control Panel at any time, which suggests that if you run into any difficulty or have an enquiry, you can touch base with our support engineers and fix the problem in question in no more than sixty minutes using one single platform.