Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you will never need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while browsing through your files or modifying different settings. The ticketing system is being monitored 24/7/365 by our client care team representatives and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to receive help. In stark contrast to other providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information with regard to any billing or technical issue. In addition, you can read a number of educative articles, which will help you tackle the most commonly encountered predicaments on your own.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server account with our company and you wish to contact our client support staff, you’ll be able to submit a trouble ticket straight from your Hepsia Control Panel instead of using a totally different technical support platform as you will have to do with the majority of web hosting providers out there. Our integrated trouble ticket system will permit you to send a new ticket without difficulties and to browse through older tickets using an intelligent search box. In addition, you’ll be able to take a look at the applicable knowledgebase articles that our system will present you with on the basis of the problem category that you choose for your new ticket. You can perform all the abovementioned procedures without signing out of your Hepsia Control Panel at any time, which suggests that if you run into any difficulty or have an enquiry, you can touch base with our support engineers and fix the problem in question in no more than sixty minutes using one single platform.