A live chat is among the channels of communication provided by some hosting companies as part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or tech assistance. This way of contact is faster compared to a support ticket and it will make it much more unlikely to misspell or misunderstand a word compared to a call with an agent. Furthermore, if the problem that you experience needs some time to be reviewed and dealt with, you are able to do something else at the same time instead of just waiting, like you would have to do when you call. Also, you can use a live chat assistance service absolutely free provided that you have world wide web access even when your web hosting provider is located in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Shared Hosting

In addition to the telephone and ticket support, our company provides live chat support too. You will be able to contact us every day, including weekends and holidays, and we will give you more info about the Linux shared hosting that we provide in case you are not a customer yet, or about common and billing questions if you already have a user profile. Though for solely technical matters you'll have to open a ticket to our tech support team, as such issues need extra time to be resolved, you may still contact us on the live chat for some technical details. For instance, we will help you set up an email address in your email client or troubleshoot multiple problems, saving you a lot of time. Even if our telephone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we supply with all our Linux semi-dedicated hosting, you are able to find the answers for any questions you have or get numerous issues resolved rapidly. Our chat service is accessible every day, which means that you're able to get in touch with an agent even on holidays and weekends. In the event that you are unsure which package is better for your web sites or if our hi-tech cloud hosting platform covers some system requirements, you can join the live chat before purchasing anything. If you're a present customer, you are able to receive more details about billing issues, account settings and various common technical troubles you may encounter, for example if you are unable to install an email account in a client on your computer system. The live chat will save you time and effort regardless where you are or when you get in touch with us.