If you’ve ever got any inquiries related to your web hosting account or if you experience a problem with your websites, you’ll need to contact the hosting provider’s help desk support team. It may not matter how soon they’ll respond when you have a general query, but an issue like a mishandled app update, for instance, may lead to your site becoming broken or invisible on the World Wide Web. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be out of order. If you offer goods or services online, any outage will affect your site in a disruptive way and you may lose existing or potential clients. Lots of web hosting providers, predominantly resellers, respond to e-mails and trouble tickets within twenty four hours, but in the online realm this is way too long, since clients will hardly ever come back to a website that is not working properly for a prolonged period.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting come with a one-hour response guarantee, which suggests that irrespective of what query or predicament you may have, we will always be there to lend a hand. As it is, it seldom takes more than half an hour to get a problem sorted out or an enquiry answered, and this is valid for both technical and pre-sales matters. Our client care team representatives will be at your disposal 24-7, even on official holidays and weekends, which implies that you will obtain immediate assistance at any time. We realize precisely how costly time can be, so by the time we respond to your trouble ticket or e-mail, we’ll have examined the matter and, if we haven’t found a solution, we’ll provide you with more details on what you have to do on your end – when the case demands it. With our support services, you can be certain that there will be someone to lend you a hand instantaneously, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we understand precisely how vital it is to receive well-timed assistance, we promise that you won’t ever have to wait around for more than 1 hour to obtain a response to any trouble ticket that you submit through your semi-dedicated server Control Panel. As it is, you will seldom need to wait for more than twenty-thirty minutes and this is valid for any query irrespective of what its nature is – technical, billing or general. Besides, our tech and client support team is working 24x7, which suggests that even if you submit a ticket during legal holidays, you’ll invariably receive an immediate reply, which will contain the answer to an inquiry, the solution to a problem or the information necessary to solve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you will never have to waste an entire day hanging around awaiting a reply like you would with plenty of other hosting providers.