Phone Support in Shared Hosting
We know that the option to talk to a live representative is very important, that's why we have 3 support lines globally (UK, USA and Australia) and you are able to get in touch with us on the phone for 14 hours a day. In case you consider acquiring one of our Linux shared hosting, for example, you'll be able to phone us and learn more about our solutions prior to ordering so as to be sure that we do cover all system requirements for your websites. After the purchase, you will be able to get in touch with us about all the sales and / or billing problems you may have, or get any general or basic tech information that you need. We have aimed to find the optimal balance between phone and ticket support, so for entirely technical issues you have to use our ticketing system, which will help you keep track of the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hours a day as a part of the support services for each and every semi-dedicated server plan that we supply. As some issues are more difficult and time-consuming, you may need to open a support ticket if you come across such an issue, but for all your billing, general or minor tech issues you can always phone us and we'll help you right away to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out if you can host your internet sites on our state-of-the-art cloud platform or you'll be able to receive any other general info on our semi-dedicated solutions. We have local phone numbers in the U.S.A., Great Britain and Australia along with a worldwide number, which means that you will be able to call the one which is closer to where you live.