In the event that you have ever had a shared hosting account before or you've dealt with any other kind of online service, you are probably aware from your own experience that for many things it is better to speak with a live person on the phone instead of exchange tickets or e-mail messages. In order to find out more about a particular service before you order it or if something small-scale should be made, for example, it will be far easier and faster to do it live. When you have the option to contact representatives over the phone, it is also very likely that you are using the services of a real web hosting supplier, not a reseller. The type of support that you can get over the telephone may differ between different suppliers - from standard matters to expert technical support. Generally most providers offer pre-sales assistance and 1st level phone support, while more complicated technical matters are resolved through electronic mail and tickets.

Phone Support in Shared Hosting

We know that the option to talk to a live representative is very important, that's why we have 3 support lines globally (UK, USA and Australia) and you are able to get in touch with us on the phone for 14 hours a day. In case you consider acquiring one of our Linux shared hosting, for example, you'll be able to phone us and learn more about our solutions prior to ordering so as to be sure that we do cover all system requirements for your websites. After the purchase, you will be able to get in touch with us about all the sales and / or billing problems you may have, or get any general or basic tech information that you need. We have aimed to find the optimal balance between phone and ticket support, so for entirely technical issues you have to use our ticketing system, which will help you keep track of the communication as well as any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hours a day as a part of the support services for each and every semi-dedicated server plan that we supply. As some issues are more difficult and time-consuming, you may need to open a support ticket if you come across such an issue, but for all your billing, general or minor tech issues you can always phone us and we'll help you right away to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out if you can host your internet sites on our state-of-the-art cloud platform or you'll be able to receive any other general info on our semi-dedicated solutions. We have local phone numbers in the U.S.A., Great Britain and Australia along with a worldwide number, which means that you will be able to call the one which is closer to where you live.