Customer Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
We offer a 60 min response guarantee for any support ticket or email that you submit to the help desk team. We’ll quickly answer all the typical queries and forward right away the case to our administrators in case any further assistance is required. If you order our Administration Services package, we’ll execute any of the included server administration services at a time that has been agreed upon earlier.
A Top–Quality Client Care Service
- We’ll be online for you 24–7 to answer any questions that you may have with regard to our Web Hosting Control Panel and any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. In case you also need support tackling server admin procedures, you can have a glance at our Administration Services package, which includes backup storage space, Operating System updates every week, server monitoring and rebooting services, plus problem troubleshooting and installation services.
An Intuitive Help Area
Our Web Hosting Control Panel is preinstalled for every Linux dedicated hosting server. Among its characteristics is a rather handy integrated knowledge base that will guide you step by step on all the operations that you can carry out. The majority of how–to articles also video versions that demonstrate all the tasks that you can carry out in a very illustrative manner. You can find the instructional articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.