Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Solution Guarantee

  • Our group of specialists will do their best to respond to your advice demands in less than 1 hour. If, however, the issue you have experienced requires the help of our Administrators’ =Team,= we will send the ticket to the administrator on shift and will write a reply to tell you.

  • Top quality support service

  • Qualified Technical Help Service

  • Our tech help and support team is going to be on shift for you round–the–clock to to respond to all assistance request tickets that you send to us. We offer client help for the software programs that are pre–configured on your web server. These include our in–house created Web Hosting Control Panel, the selected Operating System along with the server administration panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • In the Web Hosting Control Panel that will come without charge with your virtual server, you can find a useful Help zone, which includes everything you need to know about controlling your web pages and applications. We have integrated a wide array of how–to reports and video guides that demonstrate the common web site management duties in an easy–to–understand form.